Introduction — Why This Policy Matters
When You Jongle use the platform, certain information naturally comes to us. In this Privacy Policy, we are fully transparent about what data we collect, why we collect it, how we store it, and what rights you have.
This is not a document written in complex legal language. We have made every effort to write it in plain, accessible English so that any user can easily understand it. We believe that transparency is always the right approach — not keeping users in the dark.
By using the jongle.pro website or the Jongle mobile app, you are considered to have agreed to this Privacy Policy.
Jongle never sells, rents, or unauthorizedly shares your personal information. Protecting your privacy is our foremost responsibility.
What Information We Collect
Jongle Two types of information are collected — what you provide directly and what is gathered automatically.
| Type of Information | Example | Reason |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, phone number | Account Registration & Communication |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Gaming Information | Bet history, wins & losses, preferred games | Service Improvement & Personalisation |
| Cookie Data | Session tokens, preference settings | Improving User Experience |
We Only Essential Data is collected. Requesting irrelevant or excessive information goes against Jongle's policy.
How Information Is Collected
Jongle Information is collected through various methods. You have the right to know about each of these methods.
Direct Collection
- Information you enter on the registration form.
- Documents submitted during KYC verification.
- Information provided during support chat conversations.
- Financial information provided at the time of payment.
Automatic Collection
- Browsing data collected via cookies and session tokens.
- Your device's IP address and technical information.
- Game history and time spent on the platform.
Jongle never accesses your microphone, camera, or location without your permission. The mobile app only requests permissions essential for gaming.
Why and How Your Data Is Used
Jongle Your data is used solely to improve our services and keep you safe. It is never sold to third parties for commercial purposes.
- Account Management: To manage logins, password resets, and ensure account security.
- Payment Processing: To process deposits and withdrawals.
- Customer Support: To resolve your complaints and queries as quickly as possible.
- Fraud Prevention: To detect and prevent suspicious activity.
- Service Improvement: To understand which games are most popular and which features users need.
- Promotions: To send you bonuses and offers tailored to your preferences (you can opt out at any time).
- Legal Obligation: To meet regulatory requirements.
If you no longer wish to receive promotional emails or notifications from Jongle, you can opt out at any time via Account Settings or by contacting support.
Cookies & Tracking Technologies
Jongle Cookies are used on our website and app. Cookies are small data files stored in your browser that help enhance your experience.
The Types of Cookies We Use
- Essential Cookies: For login sessions and security — the site cannot function without these.
- Functional Cookies: To remember your language, theme, and preferences.
- Analytics Cookies: To understand which sections of the site are used most.
You can disable cookies through your browser settings, though doing so may cause some features to not function properly.
Our Security Measures
In Protecting Your Data Jongle Industry-leading security technology is in place at all times. Our security team monitors systems around the clock.
- 256-bit SSL/TLS Encryption: Strong encryption applied to all data transmissions.
- Database Encryption: Stored sensitive data is kept in encrypted form.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall & DDoS Protection: Protection against external attacks.
- Regular Security Audits: Regular penetration testing conducted by third parties.
Use a strong password, never share it with anyone, and avoid logging into your Jongle account over public WiFi.
How Long We Retain Your Data
Jongle Your data is never retained longer than necessary. Each type of information has a defined retention period.
- Account Information: For the duration the account is active and 5 years after closure (as required by law).
- Transaction History: 5–7 years (as required under AML and legal obligations).
- Gaming Logs: 3 years.
- Cookie Data: Typically 30 days to 1 year.
- Support Chat: 2 years.
After the specified period, data is securely deleted or anonymized.
Your Privacy Rights
Jongle As a user, you have complete control over your own data. Contact the support team if you wish to exercise any of the rights listed below.
Right of Access
You can find out exactly what information we hold about you.
Right to Rectification
You can correct any inaccurate or outdated information.
Right to Erasure
Under certain conditions, you may request that your data be deleted.
Right to Object
You can object to marketing communications or specific data processing activities.
Right to Data Portability
The right to request your data in a structured format.
Right to Restriction
You may request that processing of your data be restricted under certain circumstances.
Privacy of Minors
Jongle Access is strictly prohibited for anyone under 18. We never knowingly collect personal information from minors.
If we have reason to believe an account belongs to a minor, that account will be suspended immediately and all associated data will be deleted. If a parent or guardian notices their child using Jongle, please contact support immediately.
Privacy Policy Updates
Jongle We reserve the right to update this Privacy Policy as needed. For significant changes, we will notify you by email or via a platform notification.
The date of each update will be noted at the top of this page under "Last Updated." We recommend visiting this page regularly.
Continued use of Jongle after any updates will be considered acceptance of the revised policy.
Privacy Contact
If you have any questions or complaints about this Privacy Policy, or wish to exercise your rights, JongleContact -'s privacy team.
- Email: [email protected]
- Live Chat: Available 24/7 on jongle.pro
- Response Time: Usually within 48 hours
We take every privacy-related request seriously and aim to resolve it as quickly as possible.